This is a Letter I wrote to the Head of Customer Care of the Company that Manufactured my DVD player

Let me first give you a little background...I bought a DVD player on the 21st of May. It was a DVD player with some really cool new features, but it had one small problem as you will soon find out when you read the letter I wrote to the Head of Customer Care. You will however notice that I have not given you the name of the company I bought the DVD Player from, this is for Legal reasons and the fact that this is not a campaign against the company but more a personal battle which is limited only to my DVD Player. The Name of the company is referred to as XYZ.
Read on...

-------

To the Head of Customer Service(INDIA),

Dear Sir,

My Name is Rohit Jayakaran and I am the not so proud owner of an XYZ – DVD player*. However I used the word DVD PLAYER with the infamous term “CONDITIONS APPLY”. You may wonder why I use the term conditions apply, well that is perhaps because your DVD PLAYER* has one SMALL problem, it does not play DVDs.

I bought this DVD Player* on the 21st of May 2007 and ever since then it has taken longer to read a DVD than a 2 year old would take to read the new Harry Potter Novel. Last week I’d just about had enough and came to your office to give the infamous DVD Player* for repair.

I was shown the inside of the DVD Player* by one of the employees at your office and it was explained to me that the DVD Player* has 3 components and if any of them were to be found to be in less than pristine condition, it would be replaced, thus making the DVD player* as good as new.

I must thank my lucky stars that your service engineers have repaired my DVD Player* and made it as good as NEW…the ONLY problem is that it is AS GOOD AS A NEW XYZ DVD PLAYER which DOES not PLAY DVDs.

I would love to engage in this back and forth with your company attempting to try to make my DVD player* work, but my patience for your inefficiency has run out. I have accepted the fact that I might just as well wait for the 2 year old to read the Harry Potter novel to me rather than wait for your DVD Player* to play DVDs.

Now let me summarize the contents of this letter:
1. Your DVD Player is a gigantic paper weight.
2. I have run out of patience.
3. I want my money back.
4. You can keep the gigantic paper weight in your office for decorative purposes.
5. I would like a cheque make in favour of ‘Rohit Jayakaran’ for the Sum or Rs. 4790.
6. I would like you guys to co-sign an application for the Limca Book of Records for manufacturing the worlds most expensive paper weight. I AM SURE WE WILL WIN.


Kind Regards,



Rohit Jayakaran